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Remote Hands is an infrastructure support service for business and industry from CloudKleyer, a service provider based in Frankfurt am Main, the Internet capital of Europe.
Remote Hands service is in demand when you need to reduce the load on the basic staff and save time, when you need operational assistance help in search and troubleshooting, disaster recovery, testing technology, repair and replacement of components, installation and configuration of new hardware facilities, migration of servers, preparation for relocation and relocation of IT infrastructure.
As part of the monitoring, the infrastructure management is performed by experienced administrators, engineers and security specialists with real-time reporting of events from our Tier 3 data center in Frankfurt am Main.
We are always ready to handle even the most unusual tasks and technical issues, such as failures of disks, RAID controllers, main boards, control boards, optical boards, switches, and other maintenance operations with both new and obsolete hardware.
We are ready to take on the main tasks of support and full maintenance of the client's infrastructure in our data center in our data center, including physical hardware, virtual segments, network hardware, and cable connections that our client needs, provide necessary resource, rack and stack.
If the warranty on your hardware has expired, let us take care of its maintenance in our data center. All failed components, even if they include the most expensive ones, will be replaced by our technicians free of charge if the client pays an additional monthly subscription fee.
A choice of equipment and products from the world's leading manufacturers including HP, Dell, IBM, Fujitsu, Cisco and Juniper. We have support contracts with most of the world's largest manufacturers and have resources in stock in the data center. All rights reserved!
Our support team responds to customers requests within 15 minutes, not in 2 hours or several days. Unlike support teams at most of data centers, our staff is on call with user, even in messengers, until user closes the request.
One-stop server monitoring center in our Tier 3 data center in Frankfurt am Main. Free unmetered Internet with channel width up to 100 Mb for your project, high sustainability of the connectivity and server availability at 99.9%, guarantees of responsibility. Access to peering services and cross-connection to the Internet from different providers.
| Hourly fee | Project |
|---|---|
| €90 | The price depends on the requirements, scope and nature of the work and fixed in the agreement before the work on the project starts |
| Data Storage System | Terms of Service | Monthly Service Cost |
|---|---|---|
| Fujitsu DX 100 S3 | 24/7 | €95 |
| Fujitsu DX 200 S3 | Next business day 9/5 | €60 |
This service includes free consultations from CloudKleyer engineers and network administrators for the entire duration of the agreement. We are always available in chats of popular messengers.
Dr. Silke Klinge
IPE Institute for Policy Evaluation
5/5
The IPE Institute for Policy Evaluation has been a client of CloudKleyer Frankfurt GmbH since 2015. Since the beginning of our cooperation, we have been very satisfied with all the services we have used.
Ilya Vakhrushev
LLC Udeks, CIO
5/5
I am writing to recommend the services of CloudKleyer Frankfurt GmbH. Our company is using the services of CloudKleyer for the past two years, and we are completely satisfied. They do an excellent job, are punctual, supportive and the rates are always competitive as well.
The Technical Department Team
SIG GmbH
5/5
In 2015, quite by chance but, as the future showed, in a truly pivotal way, employees of our technical department first discovered the CloudKleyer website and then got acquainted with a very responsible Head of Customer Relations at the service provider.
Mounting, installation, more complex engineering and repair works of any complexity, colocation of hardware in our data center and on your site
Free consulting for each partner
Free on-site visit of CloudKleyer specialists for preliminary assessment of infrastructure
Free Internet with channel width up to 100 Mb for projects
Free server migration to a data center or cloud in case of a project contract
Free transportation of hardware within Germany to our data center in case of a project contract
If you want to resolve any issues,
order Remote Hands service or server monitoring service (Server Monitoring), click “REQUEST A CALL” at the top of the screen.We will contact you,
offer you the best options, form the focus of the task, and help you to calculate the approximate financial cost of resources and work.
To know more about our services
and book a free 30-minute consultation with our support leadership and get bonuses - send us a message now! 
Program for helping children with disabilities
Compliance with environmental regulations. 100% use of only clean energy and care for the environment
Electricity from renewable environmental energy sources in our data center
